Terms & Conditions / Returns

Online Orders When you place an order to purchase an item from KokOMas we will send you a confirmation email containing the details & the receipt of your order. Your order represents an offer to purchase a product, which is accepted by us when we dispatch that product to you. That acceptance will be complete at the time we dispatch the product to you. Any products on the same order, which are not dispatched, do not form part of that contract.

Order Cancellations You are entitled to cancel any order within 24 hours from the day after confirmation of the purchase. If you cancel an order within this time you must notify us by contacting us either by phone call or email. Cancellations can be emailed to Info@kokomas.com . If the order has already been dispatched, the returns procedure is outlined below.

Returned Goods In order to arrange a return, please log in to your account and complete the returns request. Alternatively you can email our Customer Services team at Info@kokomas.com with your Order # to request a returns authorization number. We will then issue you with a unique returns number (RMA), which you must quote on any accompanying documentation. You will need to package the item securely, in its original condition and include your order number, the returns number and whether a refund or exchange is needed, plus the reason for your return or refund. Once received items will be checked and refunds issued where suitable. Goods must be returned within 20 days of receipt (for new items) & 15 days (for sale items), unused, in perfect condition and sent back in its original packaging. Carriage for alternative items is to be paid for by The Customer. The Seller accepts no responsibility for lost parcels without a receipt of postage. Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected. Please be aware that postage will not be refunded for items returned as unsuitable.
Click here to Download Return Form KokOMas

Shortages & Damages Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 48 hours of receipt of goods.

Product Availability All products are subject to stock availability. Stock availability is shown on the website, however if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on stock figures shown.

Web Content All content included on the website is the property of KokOMas. All software used on this website is the property of. You may not extract or reutilize part of the contents of the website without the written consent of KokOMas grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written consent of KokOMas. This license does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of KokOMas.

Any Failures KokOMas shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, Act of God or failure to deliver.

General All offers are subject to stock availability. The Seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide, in good faith, are subject to alteration by The Seller without notice. All colors are as near as can be displayed on your computer screens.

Guarantee All items are guaranteed according to manufacturer´s warranty.